The Tooth Fairy Factory
Shipping Policy
We make magical memories from magical moments!
The Tooth Fairy Factory accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. Priority and Express orders are increased in priority to meet the delivery deadline.

Orders placed are processed and shipped within 48 hours from the time the order is placed. Priority and Express orders will be shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 48 hours. USPS does not pick up or deliver on weekends.
 
Late or lost delivery: If your order arrives too late or gets lost due to a USPS error or delay, you will be refunded the whole purchase price. This, however, does not apply to delays due to weather or delivery attempts are unsuccessful. If you have not received the order within the above specified terms and the selected USPS shipping method, you must report the lost to us immediately.

Damages: Refund will be given if your order comes damaged. Claims must be made within 10 days of receipt of package. All packaging should be kept in case the shipping company needs it for further inspection.

Holiday Delivery Notice: During peak times, deliveries may take additional days to arrive. USPS observes the following holidays for 2018:

Monday, January 1  -  New Year’s Day
Monday, January 15  -  Martin Luther King Jr. Birthday
Monday, February 19  -  Washington’s Birthday
Monday, May 28  -  Memorial Day
Wednesday, July 4  -  Independence Day
Monday, September 3  -  Labor Day
Monday, October 8  -  Columbus Day
Monday, November 12  -  Veterans Day*
Thursday, November 22  -  Thanksgiving Day
Tuesday, December 25  -  Christmas Day

*November 11, 2018 (the legal public holiday for Veterans Day), falls on a Sunday. For most Federal employees, Monday, November 12, will be treated as a holiday for pay and leave purposes.
 
Wrong Address: When a place is ordered, we immediately send a confirmation email to our customers with the shipping address entered. If the shipping address is incorrect, please notify us immediately so we can adjust appropriately. We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
 
Shipping Date: Orders are always shipped within 48 hours of the time the order was placed. Priority and Express orders are increased in priority to meet the delivery deadline.
 
Rates and Delivery Services: The Tooth Fairy Factory ships to all 50 U.S. states and follows the standard methods available by USPS. Packages can be delivered to both PO boxes and street addresses.
 
U.S. Postal Service First Class (2 – 10 days)           FREE
U.S. Postal Service Priority Mail (2 – 5 days)           $6.70
U.S. Postal Service Express Mail (Overnight)       $24.70